Solving playback issues

[DaniLCK]

I am in the same boat.... I pay for Peacock Premium, it shows up on my computer when I try to watch a show, but on Roku, the channel loads, but the programs/shows just spin back to the icon and won't ever play

[RokuEmmanuel-D]

Welcome, @DaniLCK.

Thanks for reaching out here in the Roku Community!

We understand that you're experiencing an issue with the Peacock app, and we're here to assist you get back on streaming. 

May we know what troubleshooting steps you have tried so far? If you haven't done any, let's start with basic troubleshooting steps. Here's how.

1. Remove the channel: Highlight the channel tile on your home screen and press Star to open the Options menu. Select Remove channel and confirm.
2. Restart your Roku device: Go to Settings > System > Power > System restart > Restart Now.
3. Re-install the channel: After your Roku device restarts, visit the Roku Streaming Store and add the channel again.

For more troubleshooting steps, visit this support article here: Issues playing videos on your Roku device.

We hope this helps. Don't hesitate to reach out if you need further assistance. 

All the best,
Emman