Solving playback issues

[DaniLCK]

I am in the same boat.... I pay for Peacock Premium, it shows up on my computer when I try to watch a show, but on Roku, the channel loads, but the programs/shows just spin back to the icon and won't ever play

[RokuEmmanuel-D · Accepted solution]

Welcome, @DaniLCK!

Thank you for reaching out to the Roku Community! We understand you’re experiencing issues with the Peacock app, and we’re here to help you get back to streaming.

To get started, could you let us know what troubleshooting steps you’ve tried so far? If you haven’t tried any yet, here’s a basic troubleshooting guide:

1. Remove the Channel: Highlight the channel on your home screen, press the Star button, select Remove channel, and confirm.
2. Restart Your Roku Device: Go to Settings > System > Power > System Restart > Restart Now.
3. Reinstall the Channel: After the device restarts, go to the Roku Streaming Store and add the channel again.

For more advanced troubleshooting, check out this support article on issues playing videos on your Roku device.

We hope this helps! If you still need assistance, feel free to reach out, and we'll be happy to assist further.

All the best,
Emman