Solving playback issues

[Gobuff]

Same here. Crashed during TDF commercials, now it wont start at all. 
time to try out a Fire stick. 

[mmanley11]

The Peacock app is crashing following commercial breaks during the Tour de France coverage. I’ve powered down the TV and reinstalled the app, but still the same.  Pretty annoying!!  Any fixes? 

[Pbh]

Same problem. Couple additional hints: The ads earlier in the broadcast of Tour de France don’t result in a crash. But the ads in the final three or so hours crash. Every. Single. Time. Also, there had not been a problem with ads and the Tour up until yesterday. 

Issue ID FG-265-851 

TCL model 43S435

s/n X00000YULNFG

id C134X

ver. 13.0.0 build 24062-93

Peacock TV ver. 5.7 build 13

[RokuJharra-Q · Accepted solution]

Hi, Community users!

We are aware of the issue with the Peacock channel crashing during Tour de France commercials, which has affected many of our valued Roku users. We genuinely appreciate your cooperation in providing us with the necessary details. Please rest assured that we will promptly relay your information to the appropriate Roku team for a thorough review.

We sincerely appreciate your patience and thank everyone who has reported this issue.

Best regards,
Jharra

[RokuRey-V]

Hi Community Users,

Thank you for letting us know about this. We have forwarded the matter to the appropriate team for investigation. In order to assist with the investigation, could you please provide us with the following information?

• Roku device model, serial number, device ID, and OS version. (this can all be found in Settings > System > About)
• Tracker ID (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times, and provide us with this ID)
• Channel build version

Our team is actively looking into this matter to understand the root causes of these issues. We will provide regular updates on the progress of our investigation.

We appreciate your patience and understanding during this process.

Best regards,
Reyn

[road_rider]

This is the exact problem I'm having. I only subscribed to Peacock to watch the Tour.

[RokuJharra-Q]

Thank you for the post, @road_rider!

It appears that there have been some issues with the Peacock channel crashing during Tour de France commercials. To assist you with this matter, could you kindly provide the @RokuRey-V  mentioned above?

We're hoping to get everything sorted out soon and we appreciate you bearing with us in the meantime.

Thanks,
Jharra

[Pbh]

No crashing today. Hope it stays that way.

Thanks!

[RokuJharra-Q · Accepted solution]

Thank you for the additional information, @Pbh!

Our relevant is currently monitoring the Peacock channel crash during Tour de France (TDF) commercials and working to resolve it.

If you have any further feedback or concerns regarding this matter, please don't hesitate to share them. For additional support and troubleshooting steps, you can also visit our Roku Support website. Rest assured, we are fully committed to providing you with the best possible streaming experience!

Best regards,
Jharra

[MimiKz]

still happening today 7/13/24