Solving playback issues

[vchritton123]

My subscription for Peacock App. But it isn't working.  I contacted Peacock they said Roku had blocked it for security reasons.  I want it fixed. I have paid for it thru Nov. 26 2023

[RokuJohnB]

Hi @vchritton123,

Welcome to the Roku Community!

We'd love to take a closer look into this issue that you're having, but we will need to gather more details.

• Are you getting any error codes or messages?
• What troubleshooting steps have you taken so far?
• Could you send us a photo of your running issue?

With detailed information, we will be able to assist you further.

Thanks,
John

[Ricky1319]

Nothing that is in 4k will work on my 4k tvs. I have tried at 2 different houses. It is very annoying that this is happening

[Ricky1319]

the yellow thing just keeps spinning. it works on my firestick and xbox. no roku tvs will play 4k content

[Sue18]

also having this issue.  when I click on Peacock TV it goes purple screen then right back to the Peacock TV icon.

[RokuJohnB · Accepted solution]

Hi @Ricky1319 @Sue18,

Greetings from the Roku Community!
We understand you're having a problem with the Peacock TV channel. We're happy to assist you. Please try to update the channel by highlighting the channel tile, pressing the star button on your Roku remote, and selecting check for updates.

Let us know how it works.

All the best,

John