Solving playback issues

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atc98092
Community Streaming Expert

Re: Peacock Channel Not Loading

@jg4080 the only reason a channel cannot be removed is if you have a paid subscription through Roku for the service. So if you're paying for Peacock through Roku, then no it can't be removed without cancelling the subscription first. This has been reported through the moderators to management that it makes the usual first step of remove/reboot/reinstall unavailable. 

Any other channel installed on your Roku that doesn't have a paid subscription through Roku should have the remove option when you press the * button. I've removed a number of channels that Roku installed by default to my devices. I'm not aware of any channel that cannot be removed.

Dan

Roku Community Streaming Expert

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Andy4390
Reel Rookie

Re: Peacock Channel Not Loading

I've done all of these trouble shooting items and it still doesn't work consistently. I'm sporadically getting this "Unavailable" screen still when trying to open the app.

atc98092
Community Streaming Expert

Re: Peacock Channel Not Loading

@Andy4390 if it's just the Peacock channel that is acting up, then the problem is with only that channel and NBC (the provider of the Peacock channel) is the only one that can fix it. Roku doe not provide the channels for 3rd party providers, and they have no access to the coding within the channel. Your complaint is with Peacock, not Roku. 

Dan

Roku Community Streaming Expert

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Andy4390
Reel Rookie

Re: Peacock Channel Not Loading

I get it. I've already brought it up with them as well. Seems odd they'd have a forum for people to discuss channel issues if they have nothing to do with the channels. 🤔 

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renojim
Community Streaming Expert

Re: Peacock Channel Not Loading

@Andy4390, not really.  Since this "community" is mostly users trying to help other users you can often find a user that might have insight into a channel's problem(s).  I don't know how many, if any, providers have a similar forum where users can go for help.

Roku Community Streaming Expert

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blip1
Channel Surfer

Re: Peacock Channel Not Loading

So does Peacock has a page or forum?

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atc98092
Community Streaming Expert

Re: Peacock Channel Not Loading


@blip1 wrote:

So does Peacock has a page or forum?


Best I can find:

 

https://www.peacocktv.com/help/article/contact-us-in-customer-service

Dan

Roku Community Streaming Expert

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blip1
Channel Surfer

Re: Peacock Channel Not Loading

I have been in contact with peacock via chat and email and it seems they know they have a problem and are working on it. They have given me back my yearly subscription supposedly, but I told them that a free dead horse is still a dead horse.

 

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blip1
Channel Surfer

Re: Peacock Channel Not Loading

Yes I went that route.

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makaiguy
Community Streaming Expert

Re: Peacock Channel Not Loading


@jg4080 wrote:

Lovely reply, however there is no option to remove the app when I press the * button on the remote. Just options to move it on the screen. I have a dozen apps I would remove if I could. 


This was covered in my post (the note in italics):


@jg4080

 

Roku Community Streaming Expert
I am not a Roku employee, only a user like you.  Please, no support questions via private message -- post them publicly to the Community where others may benefit as well.
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Ultra 4800 | Streaming Stick 4K+ 3821 | TCL Roku TV 43S245/C107X
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