Solving playback issues

[makaiguy]

Remove / Restart / Re-install is not a cure-all.   It is generally the first recommended troubleshooting step to eliminate the possibility of the problem being caused by an outdated, incomplete, or corrupted installation.  When one Removes and Re-installs without clearing the memory cache in between, there is no assurance that a clean installation was achieved, so this is usually mentioned when people just say they removed and reinstalled the app without mentioning a restart.

If that doesn't fix the problem, you know the problem lies elsewhere.

[blip1]

The problem was on Peacock not Roku and for me it has been fixed.

[RokuERey]

Hello Community User,

We wanted to drop in on the issue you reported. The matter is still under investigation, and unfortunately, we don't have any new information to share at this time. We appreciate your patience and understanding as we work to resolve this.

In the meantime, we suggest reaching out to the channel support team for an update and coordinating with them on the matter as well.

Best regards,
Rey

[bmackeyford]

Sorry to bother you, but I have a customer that has been having this same issue and I noticed yours was the only comment that said the problem was with Peacock and it had been fixed for you. Do you happen to know what the problem was, or what you had to do on your end to fix it (update software, change something within your Peacock account, etc.?)

Thanks in advance, appreciate the time,

bailey