Solving playback issues

[gleasonamabl]

for some reason my movies on prime video will not play on my roku tcl tv but they will play on my other tv..i have restarted the app ,romoved and put back on , i have reset my router, i have unplugged the tv and router too., i have updated software too..any advice please 

[makaiguy]

@gleasonamabl-

After removing Prime Video, did you restart** your Roku to clear its memory cache BEFORE reinstalling the channel? Without the restart you may not get a clean reinstall.

Depending on your Roku model you'll find the "System restart" option under either "Settings > System > Power" or if you don't have the Power option, under "Settings > System". If you don't have sufficient control to use the menus, or if it is just more convenient, you can also restart by pulling the power plug for a short while, then plugging it back in.

**On a Roku TV with "Fast TV Start" enabled, turning the TV off/on only puts you in/out of a low power standby state, it does NOT give you a complete restart. Use the methods above.

[gleasonamabl]

I tried that did not work but thankyou 

[makaiguy]

@gleasonamabl-

To help us try to help you ...

• Please describe what happens when you click on the tile for a video you wish to view.  What happens / what do you see on screen?  What is the exact wording of any error messages you are shown?
• What download speed is reported via Settings > Network > Check connrction/