Solving playback issues

[renojim]

@road_rider, you won't be able to remote it on the device until the subscription period runs out.  You might be able to remove it using the mobile app.  Search for it and you should be given the option to launch it or remove it.  Keep in mind that removing an app doesn't cancel any subscription you might have.  Make sure you perform a "System restart" from Settings->System or Settings->System->Power after you remove it and before you install it again.

Roku Mobile App - Free for iOS® or Android™ | Roku

[road_rider]

Well thanks but I don't use mobile apps and I'm only subscribed to Peacock for the current month to watch one event which is now being constantly interrupted by this bug. I have no use for the app after the subscription runs out. The point was to fix the problem while I'm using the app.

And Roku - this is disgraceful. Why isn't the capability to remove apps not available on the remote? That seems like a colossally stupid design decision. and is another reason why your remotes suck (no page up/down, no ability to enter channel numbers, voice control is useless).

[RokuJharra-Q]

Thank you for the update, @road_rider! 

If you have subscribed to premium channels through Roku, you won't be able to remove them from the Roku on-screen interface as long as your subscription is active. Your best option is to "manage the subscription" and cancel future payments. You can do this on my.roku.com or on your Roku streaming device.

If you are also still experiencing this issue, we will need to gather your information and pass it along to the appropriate team for further investigation. Please provide the following information:

• Roku device model, serial number, device ID, and OS version. (this can all be found in Settings > System > About)
• Tracker ID (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times, and provide us with this ID)

We will be awaiting your response and have gathered your information.

Thanks,
Jharra

[road_rider]

As I said I have already canceled the auto-renewal for Peacock.

Here is the information you requested:

Model: 4660-X - Roku Ultra
Serial number: YJ00GY734973
Device ID: CK391G734973

I don't see OS version but the Software Version is 13.0.0 build 24056-46

I checked and there were no updates pending.

[Swidger]

Same issue here

id 49-266-342

model tcl 55r615

serial ys 00h0894929

device fv287h892949

[RokuJharra-Q · Accepted solution]

Thank you for the additional information, @Swidger @road_rider!

We will ensure the relevant team addresses the issues with the Peacock channel issues you have, and we'll keep our community users informed about its resolution.

We appreciate your cooperation and understanding as we work on this.

Best regards,
Jharra

[jb3948]

If you rewind backwards a few minutes from live mode it gives you a buffer where it don't crash.

[Swidger]

Jb, the ap won’t even open. 

[JBond007]

You cannot remove the channel without canceling the Peacock subscription. If you cancel, there is no refund. After following all applicable suggestions (without canceling subscription and incurring a new subscription charge) the app simply does not work. 

[JBond007]

You cannot remove the channel without canceling the Peacock subscription. If you cancel, there is no refund. After following all applicable suggestions (without canceling subscription and incurring a new subscription charge) the app simply does not work. 

Model 3930-X Roku Express

Serial # X00400HV3EE5

Device ID: S00831AV3EE5

Software V.  13.0.0 Build 24062-AE