Solving playback issues

[Traysee88]

#Netflix has always been an issue on my Roku Tvs, TCL and Fire TVs, I have posted here before regarding this.  However, for the past few, maybe even 4 or 5 months, I have had no problems.  Until Tuesday of this week.  My TCL Roku tv has reverted back to all the glitches, freezing, shutting down, random behavior just as before.  I wanted to just let #Roku know that it has been so nice to have Netflix work smoothly, but now the issue has arisen again.  Can someone take a look at this again please?  Thanks so much

[RokuJharra-Q · Accepted solution]

Thanks for letting us know, @Traysee88!

We understand you're having trouble with the Netflix channel on your Roku devices. Here are some troubleshooting steps you can try to fix the issue:

• Remove, restart the device, and add the channel: Go to the Roku home screen, navigate the app, press the asterisk (*) button on your Roku remote, and select "Remove channel." Afterward, restart your Roku device. We recommend doing this through the Settings menu by navigating to Settings > System > Power (If there is no Power submenu, proceed to the next step.) > System restart. Lastly, reinstall the Peacock app from the Roku Channel Store.
• Check for Roku system updates: Go to Settings > System > System update on your Roku device and select "Check now" to ensure your device runs the latest software version. If there are any updates available, proceed with the installation.
• Clear cache and data: From the Roku home screen, navigate to Settings > System > Advanced system settings > Network connection reset. Choose "Reset connection" and then restart your Roku device. This step can help clear any temporary cache or data-causing issues.
• Check your internet connection: Ensure that your Roku Express is connected to a stable internet connection. You can test your internet connection by going to Settings > Network > Check connection on your Roku device. If your connection is weak or unstable, try restarting your router or contacting your internet service provider for assistance.

Hope this helps!

Thanks,
Jharra