Solving playback issues

[bmackeyford]

Peacock app keeps giving an error code that says, "peacock is currently unavailable, try again later." The problem is only occurring when using Roku, the app opens and streams with no problems on other devices (i.e. kindle). It was working earlier this week, the problem started Wednesday when I got a new internet router installed. The Roku device connects to the new router with no problems, and I am able to successfully stream other apps (paramount+ and Netflix for examples) but continue to get the error when trying to stream the peacock app.  Again, only when trying to access the app via Roku device does this happen. Two tv's, two roku sticks, both of them having the same issue. They are both supported by the app, already checked into that. I have a premiere and also an express. I have deleted the Peacock app and redownloaded it, several times, still getting the same error.

I have noticed others mentioning the same problem, but didn't see any type of resolution or reason for the problem.  

[RokuJharra-Q · Accepted solution]

Hi @bmackeyford!

Welcome to the Roku Community!

We understand that you are encountering problems with the Peacock channel on your Roku devices. Below are some troubleshooting steps you can attempt to resolve the issue:

• Remove, restart the device, and add the channel: Go to the Roku home screen, navigate the app, press the asterisk (*) button on your Roku remote, and select "Remove channel." Afterward, restart your Roku device. We recommend doing this through the Settings menu by navigating to Settings > System > Power (If there is no Power submenu, proceed to the next step.) > System restart. Lastly, reinstall the Peacock app from the Roku Channel Store.
• Check for Roku system updates: Go to Settings > System > System update on your Roku device and select "Check now" to ensure that your device is running the latest software version. If there are any updates available, proceed with the installation.
• Clear cache and data: From the Roku home screen, navigate to Settings > System > Advanced system settings > Network connection reset. Choose "Reset connection" and then restart your Roku device. This step can help clear any temporary cache or data-causing issues.
• Check your internet connection: Ensure that your Roku Express is connected to a stable internet connection. You can test your internet connection by going to Settings > Network > Check connection on your Roku device. If your connection is weak or unstable, try restarting your router or contacting your internet service provider for assistance.

We look forward to hearing from you and looking closely into this issue.

Thanks,
Jharra

[gfwjanson]

Hi Jharra,

I have just purchased a brand new 4K Streaming Stick to replace an older roku stick and have experienced this issue in trying to reestablish my Peacock account. (It worked on the older stick)

I have tried all of the options mentioned in your resolution, but none of them fix the issue. Do you have any further suggestions?

Thanks,

- Graham

[AussieDogPhotog]

I'm running into the same issue.

[Cyberdude777]

Just started here also but no issues last 8 months. Also iphone and ipad app is fine. 

[Pamawoman]

I can't even get the app to open.  It is so frustating.  I followed all the suggestions and it still won't even open.

[Mickee]

I'm another one trying to trouble the issue. Peacock won't launch.

[Mmich]

I followed the above steps and it still isn't working on my television. 

[RokuJharra-Q]

Hi Community Users,

Thank you for being a part of the Roku community!

We have received reports from Roku users about issues with the Peacock channel, particularly regarding it not launching or working as expected. In order to investigate these issues, we kindly request the following information:

• Roku device model, serial number, device ID, and OS version. (this can all be found in Settings > System > About)
• Tracker ID (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times, and provide us with this ID)
• Channel build version

Our team is actively looking into this matter to understand the root causes of these issues. We will provide regular updates on the progress of our investigation.

We appreciate your patience and understanding during this process.

Best regards,
Jharra

[road_rider]

The Peacock app (version 5.7 build 13) keeps quitting in the middle of playback. I have followed the instructions for removing it and re-adding it 1) cancel subscription 2) reset network 3) check for updates for the app and the system but pressing the * key still does not show an option for removing the app. The only choices are

• Move app
• Move app to top
• Manage subscription
• Check for updates
• Close

I am doing this with the Roku remote device.