Solving playback issues

[Kraken47]

Having the same problem. There is no option for removing the Peacock app

[Kraken47 · Accepted solution]

Updating Roku software worked. Thank you!

[weldnsing]

solutions not working for me!

I paid for my peacock subscription and was using it on another TV - just want to add it to my other Roku TV - keep getting the message to sign in using my Roku pin and I will be charge - no option to sign in to my existing account. I have update, cleared the cash and data, checked my connections - I added the peacock channel but cannot delete it. so frustrating!!!

[renojim]

@weldnsing, if you subscribed through Roku, are both TVs linked to the same Roku account?  Check the email address that's displayed on each one under Settings->System->About.

[weldnsing]

Thanks. I pay my subscription to Peacock - it's not through Roku.

[renojim]

@weldnsing, you say you can't remove it.  When you highlight the Peacock icon on your Home Screen and press * on your remote do you get an option to "Manage subscription"?

Once again, it would help to know if both Roku devices are linked to the same Roku account.  If they're not, it may explain why you're getting different results on each one.

[anitaa477]

After following all of these instructions it still give me the message unavailable 

[Sallydoyle59]

I paid my peacock account but I can’t watch peacock 

sally Doyle 

[Sallydoyle59]

I paid my peacock but can’t watch peacock 

[RokuRiamie-D · Accepted solution]

Hi @Sallydoyle59,

Thanks for posting in the Roku Community!

We are glad to have you here sharing the issue with your Peacock Channel that won't launch. We would like to take a closer look into this issue.

Before we proceed, we would like to know if you are getting any error codes or messages when trying to launch the channel.

In the meantime, we suggest you try the following:

Check Network Connection: 

1. Press Home on your Roku remote 
2. Scroll and select Settings
3. Select Network
4. Select Check connection

Restart your device

1. Press Home on your Roku remote
2. Scroll and select Settings
3. Select System
4. Select Power. If you do not see a Power submenu, skip to the next step.
5. Select System restart

If the issue persists, please let us know.

Cheers,
The Roku Community Team