Solving playback issues

[Mike1234568911]

Help, when i click on pbs, goes to service but then clicks back to home page.  Have deleted, re installed, up dated and nothing changes.  Help?

[makaiguy]

@Mike1234568911-

After removing the channel, but BEFORE reinstalling it, did you RESTART** your Roku to clear its memory cache? Without the restart you may not get a clean reinstall.  This is not a cure-all but at least it will assure you of having an uncorrupted copy of the current channel app.
 
Depending on your Roku model number you'll find the "System restart" option under either "Settings > System > Power" or under "Settings > System".   If you don't have sufficient control to use the menus, or if it is just more convenient, you can also restart by pulling the power plug for a short while, then plugging it back in.
 
**On a Roku TV with "Fast TV Start" enabled, turning the TV off/on only puts you in/out of a low power standby state, it does NOT give you a complete restart.  Use the methods above.

[RokuJechealR]

Hi @Mike1234568911,

Welcome to the Roku Community!

Thanks for letting us know about the trouble you've experienced streaming the PBS channel on your Roku device. We appreciate all the steps you've taken to resolve the issue.

In this case, please provide us with the details requested by our Roku engineers for investigation purposes.

• Roku device or TV model, serial number, device ID, and software OS/version (these can all be found in Settings > System > About).
• Tracker ID when this issue occurs (when you see this issue occur, press the Home button five times, followed by the Back button five times, and provide us with this ID).
• Channel Build Version (You can find this by selecting the channel on the Home screen and pressing the * button.)

Once we have this information, we can pass it along to the appropriate Roku team for further investigation.

All the best,
Chel

[DotB456]

None of those steps work. I have tried everything that has been suggested. I wrote about this on another thread. Seems like many people are having this problem. 

[RokuJechealR]

Thanks for the response, @DotB456!

We are currently aware of this, and our engineering team has been investigating this issue closely.

In the meantime, please provide us with the required details posted above so we can send them to our engineering team for additional information for the investigation.

Feel free to keep us posted with the details.

All the best,
Chel