Solving playback issues

[whymeehuh]

Model 4802X Roku Ultra

Software Ver 14.0.4 Build: 12221

Dev ID SODA22ANGJYN

Ser X01000NNGJYN

PBS Build Ver 5.8 Build 3

Track ID  YN-463-446

[RokuJechealR]

Hi Community users,

Thanks for providing your device information!

Please be aware that we'll send this to the team for further investigation. Once more information is available, we'll post an update on this thread.

We hope to get everything sorted out soon and appreciate you bearing with us in the meantime.

All the best,
Chel

[andyross]

It does work on my Android phone, a Google TV, and a Fire TV. Not sure if there was an app update, or a server issue causing problems with some devices. Not all devices talk to servers in quite the same way.

[Bigjohnof406]

PBS selection just comes back to Home on Roku. Removed app, restarted system, reloaded PBS, and it still does the same thing. Tried rebooting my router, but still not working.

[Ccshipman]

Model 3941X - Roku Express 4K+

SN  SO7P222U74WH

Device ID  S07P222U74WH

Version 5.8 - build 3

[azstingray]

Same problem with two TVs. One has the Roku built in and the other has the Roku Ultra box attached. The Samsung PBS app works.

[andyross]

On another web site, a user who tracks updates said the update was a week ago. It's possible this is a server issue, or there is a Roku middleware update that is causing problems.

[Paulma64]

Mine is not working either. PBS app will not load. Tries to load but gets a black screen and then returns to Roku home page. Issue ID 3L-463-568

[Kthom1]

Hi RokuJechealR,

The PBS app was not loading live programming yesterday, after working the previous day.  Today the app does not play anything on PBS. I removed the PBS app yesterday to re-add, but Roku streaming store does not provide the PBS app to add, only shows "open app".  When I clicked on it yesterday I could only open videos, not live programming.  Today, clicking on "open app" takes me back to home screen.  However, my Roku acct shows that PBS app is installed.

My Roku is: 3941X2 Roku Express 4k+

Serial#:XO2200H8H66D

Device ID#: SOHAK398H66D

OS Version: 14.0

Issue ID 6D-463-566

Since I removed the PBS app tile I cannot add it back to check for the Channel Build Version.

Thank you,

Kelley

[Me-KD]

Roku Device Model - 9102R - Streambar
Serial number - YL0027737511
Device ID - 2A10C2737511
OS Version - 14.0

Tracker ID - 11-463-582
Channel Build Version - V5.8-build3

Behavior Description: I can’t take a picture, but here’s what happened: Click on PBS app, it attempts to load and within seconds goes back to the Home screen.

Trouble shooting steps:

1) Deleted PBS application and reinstalled. Upon doing that, the PBS app would not display on the Home page. I went back to the app store and searched for the app. It was found and said that it was already added. It still did not display on the Home screen.

2) I did a complete Roku Factory Reset. I installed the PBS app. This time it displayed on the Home screen. Upon clicking on the app, it behaved as described in the Behavior description