Solving playback issues

[Me-KD]

Roku Device Model - 9102R - Streambar
Serial number - YL0027737511
Device ID - 2A10C2737511
OS Version - 14.0

Tracker ID - 11-463-582
Channel Build Version - V5.8-build3

Behavior Description: I can’t take a picture, but here’s what happened: Click on PBS app, it attempts to load and within seconds goes back to the Home screen.

Trouble shooting steps:

1) Deleted PBS application and reinstalled. Upon doing that, the PBS app would not display on the Home page. I went back to the app store and searched for the app. It was found and said that it was already added. It still did not display on the Home screen.

2) I did a complete Roku Factory Reset. I installed the PBS app. This time it displayed on the Home screen. Upon clicking on the app, it behaved as described in the Behavior description

[Frustrated_]

I just filled out all this caca, but by the time I logged in at the end, it all went away.

Click on pbs app, back to the home screen

3900X

OS 14.0

Power cycle 

System reset

System update

Reset network connection

Check connection 

Log back into router

[PBS_blows]

Same! Thanks a lot PBS

[EvilBert1]

A lot of PBS Roku users seem to be having this problem starting in the last day or so.  I have reported the issue to PBS tech support, but they will not be open until Monday.  I have tried the remove, reboot, reload app approach without success.  

[MacMc]

I have been having trouble with the PBS app for about a month and today it just keeps crashing and putting me back to the Home Screen.  I have deleted and resubscribed to the app, checked system updates, etc—all the tips I found from other users and it’s still not working.  Clearly this is a well-known issue—is there a timeline for resolution?

[CeeKay]

Same problem.
Removed the PBS app. Did a system restart on Roku. Reinstalled the PBS app.
Still not working. Just goes back to the home screen.

[scooper24]

Same exact problem for me. I could watch Nov 16, problem started Nov 17, 2024.

[LadyWithBooks]

This is happening to me tonight. I’m going to miss Poirot, aren’t I?

[scooper24]

I have the identical issue and did submit a support ticket 11/17/24 at the PBS website. Hope they fix it soon!

[Maryjay1977]

Same here I have a Hisense roku tv and it's not working, but I also have an Amazon prime tv..PBS app works on my Amazon TV just fine, but not my Roku tv..so it's not the PBS app that's the problem but its Roku where the problem lies..