Solving playback issues

[OldBlueDog]

I'm getting the same response but we do not have a VPN or a proxy. We tried hooking the Roku TV up to three different Internets, including one satellite, and we keep getting the same response from Netflix. But Netflix works fine on the Android phone app on the same networks (with and without my phone VPN turned on). I'm so frustrated. Is it Netflix? 

[RokuJechealR · Accepted solution]

Hi @OldBlueDog,

Thanks for posting, and welcome to the Roku Community!

We understand that you're having trouble with the Netflix app on your Roku device, and we're sorry to hear about the experience and trouble. To resolve the issue, we recommend following the troubleshooting steps provided below.

1. Navigate to the channel tile on the Roku home screen, press the star (*) key on your remote, and choose "Remove channel."
2. Next, restart your device from Settings > System > Power > System Restart (If you do not see a Power submenu, skip to the next step).
3. Once your player/TV starts up again, go to "Streaming Store" on the Home screen and add the channel again.

Refer to this link: How to resolve a channel playback issue | Official Roku Support.

Please keep us posted on what you find out, and we'll be able to assist you further.

All the best,
Chel