Solving playback issues

[RokuJohnB]

Hi @Mimi1752,

Welcome to the Roku Community!

We understand you're having a problem with the Paramount+ channel. We're happy to assist you further. May we know if you're getting any error messages or codes when launching the channel? Is this happening on all contents and channels, or is it isolated? (Specify)

We'll wait for your response.

Thanks,

John

[Mimi1752]

Only having trouble with Paramount Plus. Usually won’t load. Get message “not available in this region”. Don’t have the option to delete the app. 

[RokuJechealR · Accepted solution]

Hi @Mimi1752,

Thanks for the response!

We do not have enough details from your original message to make an effective suggestion. Could you tell us more about your concern? Could you tell us if you have made any changes to your account recently? In what region are you located at the moment?

Please note that if your subscription is under Roku Pay, you'll need to cancel the subscription first to remove the app, restart your Roku device, and then re-install the app.

Here's our Support article to further explain How to remove channels from your Roku streaming device. If it's otherwise directly from the app, kindly contact the customer support of the channel provider for further advice.

We look forward to hearing from you and looking closely into this issue.

All the best,

Chel

[Lolly2]

My screen just goes dark when i press play

[Jimbo766]

Last night, PRIOR TO SUPER BOWL, Rather than take the "1 week F REE trial" at Paramount+ online, I just renewed My Roku Paramount.  Billed $5.99, but figured I could watch for a month.  NO Super Bowl on Roku! Black screen like EVERYONE is complaining about.

Went to Paramount+.com & PAID AGAIN with a new credit card. Could NOT link to Roku from there, Roku couldn't/wouldn't  send authorization code.  Had to watch on computer. 

The BUFFERING & LOCK-UPS from Paramount's own direct feed made the game unwatchable!

I had to watch the Superbowl through Nickelodeon/Philo. Nickelodeon was the ONLY network that came through! Sponge Bob Square Pants is more COMPETENT than Roku or Paramount. I'm canceling both Paramount connections & dare them to bill me!

[RokuCarly · Accepted solution]

Hi, @Lolly2 @Jimbo766!

Welcome and thank you for posting here in the Roku Community!

It is highly appreciated that you brought this to our attention and we'd be more than happy to further assist you with this.

If you are only seeing the black screen when accessing the Paramount Plus app, it is highly suggested to directly reach out to the channel provider themselves, which in this case, Paramount Plus's customer support and let them know about this so they can update their app as they are the ones who maintain it on the Roku streaming platform.

Furthermore, if you wish to cancel your subscription, you can refer to our Support article on How to cancel a subscription or reach out to our Account and Billing team so you will have the option to talk, chat, or email with one of our live experts.

We hope you get everything sorted out soon and appreciate you bearing with us in the meantime. 

Best regards,
Carly

[RokuJechealR]

Hi @yesmahnoor,

Thanks for the posts here in the Roku Community!

We are interested in learning more about the problem you are experiencing. Are you encountering any error messages or error codes? Are you attempting to stream content on the Roku mobile app or the website? In addition, can you please provide a step-by-step description of the issue you are encountering?

By providing additional details, we will be better equipped to provide you with further assistance.

All the best
Chel

[Grizelda]

Signed up for Paramount on your Roku device? Now it wont stream to any other device? It happened to us. 

Here is Solution: 

Let "Paramount on Roku" subscription lapse. Click on "do not renew subscription". It will play until date given.  If that date hits on a Sunday it will be taken off next day. Once lapsed delete "Paramount on Roku" icon. 

Once it lapses go to Paramount site directly via a pc or your phone. (Anything but a tv that has to use a separate Roku device) I used my phone. Use different email/pw than you used when things got messed up. That way there is NO confusion by your Roku device.

After you sign up with new, direct from Paramount, account. Go to Roku device TV go to Paramount (only) icon and sign in. Same with our Samsung tv  (has Roku built in) - go to the plain blue Paramount icon to sign in. 

Enjoy