Solving playback issues

Find troubleshooting tips and resources for Roku playback speed issues, HDCP messages, power issues, and more. Join the community discussion for assistance.
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Melleigh93
Newbie

Won't Play on FireStick TV

Not sure why but Roku Channel and all movies have a playback error on our FireStick Tv, but plays fine on Roku tv.

It says the Firestick TV is compatible 

Labels (1)
0 Kudos
1 REPLY 1
RokuTakashi
Community Moderator
Community Moderator

Re: Won't Play on FireStick TV

Hi, @Melleigh93 

Greetings, and welcome to the Roku Community.

We appreciate you for sharing with us the experience you had with The Roku Channel with another streaming service, and we'd like to gather more information so our team can look closer into this matter.

  • Is this the first time you've experienced the issue with The Roku Channel app?
  • What specific troubleshooting steps have you performed so far?
  • What is the current version of The Roku Channel that was installed on the device?
  • Do you see any error messages? Also, can you provide an image when the issue occurs?

The information we gather will be the basis of our team's review of this issue. Your cooperation is invaluable to us.

Best wishes,
Kash

Takashi O.
Roku Community Moderator
0 Kudos
Need Assistance?
Welcome to the Roku Community! Feel free to search our Community for answers or post your question to get help.

Become a Roku Streaming Expert!

Share your expertise, help fellow streamers, and unlock exclusive rewards as part of the Roku Community. Learn more.