Hi Community users,
We believe the issue should be resolved now.
We would recommend checking to see if you are still experiencing an issue with the Paramount+ channel at this time and keeping us posted.
Please be aware that users may need to restart their Roku device.
Thanks,
Danny
Hi JMH321
Welcome to the Roku Community!
Could you tell us more about the issue you have about the concern you're running into? We'd like to know more about how we can help! How long has the issue existed? In addition, can you please specify the exact steps you are taking to reproduce this issue so we can assist you further?
With detailed information, we will be better able to assist you.
Warm Regards,
Lianna
Anonymous As mentioned in my message, I have not been able to access Paramount Plus to watch an entire show since 2/20/23 via Roku. Sometimes a show will start, but when commercials come on, the app basically gets stuck and then produces an error message. I can get down to the last 8 seconds of the commercial or 108 seconds and then the app freezes. The show or the app will not restart despite unplugging the Roku, doing a soft reset, we check internet connection, signed out of Paramount, we've uninstalled and reinstalled the app, the tv updated, ensured no ad blockers on the router etc, - as mentioned we have followed all suggestions from Roku including asking for P+ support. We even tested on a second tv with a Roku and P+ did not work. All other apps are working such as Netflix, YouTube TV, Amazon Prime. We are able to access our Paramount Plus on an iPad. On our end, we have changed nothing, the app just quit working in Roku.
Roku and P+ need to stop pointing fingers at one another and fix whatever bug has recently occurred. Is that enough information to get you all started?
Hi JMH321
Thank you for keeping in touch!
To ensure the process of removing and re-adding the Paramount Plus channel is successful, make sure to restart your device before adding the channel back in. from the Settings menu by navigating to Settings > System > System restart > Restart. However, if it still has no dice and the issue is only with the channel alone, this is a good indication that there is likely an issue within that specific channel that will need to be addressed with an update from the channel publisher. Channels on Roku are created and maintained by each channel publisher. In this case, you'll want to reach out to Paramount Plus support directly to share your feedback.
Warm Regards,
Lianna
