Solving playback issues

[jperkins0725]

Paramount works on my tablet, but stopped working on my Roku. Tried all of the troubleshooting steps and still will not play any content. 

[RokuMary-F]

Hi @jperkins0725,

Welcome to the Roku Community!

I'd be happy to look closely to see how we can help get you up and running.
Here are a few questions here to better understand what you're experiencing:

1. Are you using a Roku TV or a Roku device?
2. Does the issue only occur on a specific channel or all channels on your Roku device?
3. Are you receiving error messages or codes when accessing the channel?
4. What specific troubleshooting steps have you taken so far to resolve the issue?
5. What are you seeing on screen? Can you provide a screenshot of the issue you are experiencing?

With more information, we will be able to assist you further.


Best regards,
Mary

[jperkins0725]

Using a Roku express. Paramount was working since I installed it 3 months ago, but stopped working this morning. I tried all of the troubleshooting steps.

[jperkins0725]

I restarted the device several times, disconnected the power and reset. Signed out of Paramount, uninstalled the app, reset the Roku then reinstalled Paramount and signed back in, still the same issues. Click play on any video, starts, then says error during playback. 

[mnwildflower329]

I’m having the same problem this morning! 

[mnwildflower329]

I can get the sound. The picture shows briefly and then the screen goes black. I’ve unplugged and re plugged in everything. 

[jperkins0725]

Tried to upload a screenshot but couldn't 

[shonagist]

I have two at my office, they are both doing the same thing. What's the chances of that? Its apparently a playback issue and it's even happening on Netflix. I can watch on my phone or computer but the Roku's are having problems. I believe Roku needs to get to the bottom of the issue and get it fixed asap. We as consumers spend a lot of money to be able to stream and shouldn't have to be getting the run a round through Roku

[jperkins0725]

@RokuMary-F . Do you need anymore info? Would like to get this resolved. 

[Raezane]

I’m having same issue with all my channels, not just paramount.  It seems to be a roku issue. I can’t get any support from roku