Solving playback issues

[FloridaChick]

I am using my Roku stick on my portable setup because my large tv died. I've not used this setup much, but it worked OK in the spare bedroom. Now that I have it in the livingroom, I am trying to stream movies and shows. It is like watching a slideshow. Every few seconds a still photo, once in a while a couple seconds of streaming. The sound is doing fine and is continuous. I even dropped 1080p to 720p, but that made no difference.
Roku Stick Model: 3810X
What is going on, and how could I fix this?

[RokuEmmanuel-D]

We're glad you're here, @FloridaChick!

You mentioned you're having playback issues with your Roku Streaming Stick, and we'll try to resolve this.

Tell us more about...

• When did you start noticing this issue?
• Are you observing this behavior across all channels or only on a specific channel?
• Any recent software update before this happened?
• Photos can be helpful!

In the meantime, try rebooting the Roku Streaming Stick and see if there are any improvements.

Please keep us posted!

Roku Community Team