Solving playback issues

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cliffmeister1
Channel Surfer

Paramount Plus not showing any HDR for content that should have it.

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Don't know why. But there is HDR for content like Discovery or Seal Team. I know both of those were HDR. So my question is when is this being looked in to?

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RokuDanny-R
Retired Moderator

Re: Still no HDR on Paramount Plus on Roku, but works fine on Firestick

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Hi everyone,

Thanks for your patience. 

We believe that this issue has been resolved by Paramount+ regarding HDR on Roku devices.

 

Thanks,
Danny

Danny R.
Roku Community Moderator

View solution in original post

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randys
Roku Guru

Re: Paramount Plus not showing any HDR for content that should have it.

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Good question, when are they going to look into it  

 

Go to Instagram find their Paramount plus help account and tell them about it which is what I did.

 

Paramount or ROKU  would just acknowledge the issue and tell us they’re working on it.  

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Primetimeguy
Reel Rookie

Re: Paramount Plus not showing any HDR for content that should have it.

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Agree, no HDR on Paramount Plus app

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Toddwrtr
Roku Guru

Re: Paramount Plus not showing any HDR for content that should have it.

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No Atmos or Dolby Vision, either. At least Fire devices get HDR and Dolby Vision...

cliffmeister1
Channel Surfer

Re: Paramount Plus not showing any HDR for content that should have it.

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@Toddwrtr true that. Don't know why I ever thought going back to Roku was a great idea. Sticking with Amazon is a far better deal it seams to me.

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Toddwrtr
Roku Guru

Re: Paramount Plus not showing any HDR for content that should have it.

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Roku blames Paramount +, and told me to contact the streaming service. Except no one ever picks up at Paramount+ Customer Service. On Hold for over two hours yesterday and gave up. Today, currently going on 45 minute so far.

randys
Roku Guru

Re: Paramount Plus not showing any HDR for content that should have it.

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Thanks for taking one for the team and making the call and staying on hold, I often do that but in this case I hadn’t tried it yet. 

I have attempted to contact them through Facebook Twitter Instagram and they won’t respond, you would think they could just say something but they won’t.

Toddwrtr
Roku Guru

Re: Paramount Plus not showing any HDR for content that should have it.

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Finally got through - Paramount + is completely unaware of the issue and my case has been escalated.

cliffmeister1
Channel Surfer

Re: Paramount Plus not showing any HDR for content that should have it.

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@Toddwrtr Wow...for what I know it's been like this for almost 2 months now. Possibly even longer. 

Toddwrtr
Roku Guru

Re: Paramount Plus not showing any HDR for content that should have it.

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Paramount+ initially tried to blame Roku when my conversation first began!

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