Solving playback issues

[cliffmeister1]

Don't know why. But there is HDR for content like Discovery or Seal Team. I know both of those were HDR. So my question is when is this being looked in to?

[randys]

Good question, when are they going to look into it  

Go to Instagram find their Paramount plus help account and tell them about it which is what I did.

Paramount or ROKU  would just acknowledge the issue and tell us they’re working on it.  

[Primetimeguy]

Agree, no HDR on Paramount Plus app

[Toddwrtr]

No Atmos or Dolby Vision, either. At least Fire devices get HDR and Dolby Vision...

[cliffmeister1]

@Toddwrtr true that. Don't know why I ever thought going back to Roku was a great idea. Sticking with Amazon is a far better deal it seams to me.

[Toddwrtr]

Roku blames Paramount +, and told me to contact the streaming service. Except no one ever picks up at Paramount+ Customer Service. On Hold for over two hours yesterday and gave up. Today, currently going on 45 minute so far.

[randys]

Thanks for taking one for the team and making the call and staying on hold, I often do that but in this case I hadn’t tried it yet. 

I have attempted to contact them through Facebook Twitter Instagram and they won’t respond, you would think they could just say something but they won’t.

[Toddwrtr]

Finally got through - Paramount + is completely unaware of the issue and my case has been escalated.

[cliffmeister1]

@Toddwrtr Wow...for what I know it's been like this for almost 2 months now. Possibly even longer. 

[Toddwrtr]

Paramount+ initially tried to blame Roku when my conversation first began!