Solving playback issues

[Kl1964]

This started with just Peacock and I have been troubleshooting with them since September 5th.  Prior to that they were working fine on both networks.  Now as of yesterday September 13th I can no longer stream Paramount Plus local channel either.  I have always received WCCO on Paramount Plus and Kare11 on Peacock.  These apps work correctly on my iPhone and on my iPad but not on Roku all connect to the sale network.

[RokuTakashi · Accepted solution]

Hi, @Kl1964 

Thanks for posting, and welcome to the Roku Community.

We understand the issue you have experienced, and we're here to help. For this issue with the Peacock and Paramount Plus, please follow the troubleshooting steps below:

1. Navigate to the channel tile on the Roku home screen, press the star (*) key on your remote, and choose "Remove channel".
2. Next, restart your device from Settings > System > Power > System Restart (If you do not see a Power submenu, skip to the next step).
3. Once your player/TV starts up again, go to "Streaming Store" on the Home screen, and add the channel back once more.
4. You may also refer to this link: How to resolve a channel playback issue | Official Roku Support

If the issue persists after performing the provided troubleshooting step, you may want to contact the channel provider's support directly and inquire further about this issue. They can provide a workaround or there might be a need to update their app on the Roku platform since most channels on the Roku platform are designed and maintained by the channel providers themselves.

If there's anything we can assist you further, let us know.

Best wishes,
Kash