Solving playback issues

[Greg50]

I am continuing to have problems with playback on Paramount Plus.  When watching a show the brightness goes from normal to dim and back to normal constantly.  I do not have this issue with any other Roku channels nor with other streaming services using the older apps on my Visio Smart TV.  When searching on the web I have seen this problem displayed and Roku blames Paramount Plus and Paramount Plus blames Roku.  It is very disconcerting to watch this channel.  Any help would be appreciated.

[RokuTakashi · Accepted solution]

Hi, @Greg50

Thanks for posting here in the Roku Community.

We're sorry to hear about the issue you've experienced with Paramount Plus. Let's try to perform a troubleshooting step to resolve the issue. Kindly follow the instructions below:

We recommend starting here to troubleshoot channel issues: Follow these steps in order:
Navigate to the channel tile on the Roku home screen, press the star (*) key on your remote, and choose "Remove channel".

1. Next, restart your device from Settings > System > Power > System Restart (If you do not see a Power submenu, skip to the next step).
2. Once your player/TV starts up again, go to "Streaming Store" on the Home screen, and add the channel back once more.
3. You may also refer to this link: How to resolve a channel playback issue | Official Roku Support

If the issue persists after performing the provided troubleshooting step, you may want to contact the channel provider's support directly and inquire further about this issue for a workaround that needs an update on their end to resolve this since most channels on the Roku platform are designed and maintained by the channel providers themselves.

All the best,
Kash

[Moldyvoldy1231]

As a paramount subscriber that has this issue across all devices I can confirm it is a paramount issue and not a roku one. It's very annoying. The only fix I've found is to subscribe to paramount through Amazon and watch your shows there instead. 🫤 wish paramount would fix this issue

[RokuJharra-Q · Accepted solution]

Hi @Moldyvoldy1231, Thank you for the update!

We greatly appreciate the feedback and information you, along with other community users, have provided information regarding this issue. We are dedicated to assisting our Roku users with any challenges they may face.

Please feel free to reach out if you have any further reports or issues with your Roku device or TV. Whether you start a new thread or inform us about any problems you're encountering with your Roku device, we genuinely want to help, and your input is valuable to us. Please rest assured that we are working to resolve this issue as quickly as possible.

Our goal is to ensure you have the best streaming experience! 💜

Best regards,
Jharra