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RokuRiamie-D
Community Moderator
Community Moderator

Re: Hulu Live Recording freezes during playback

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Thank you for providing your Roku device details @nczekai33.

Rest assured, we have forwarded your information to our Roku appreciation team for review. We will update you once we have further information about this matter.

Thank you for your understanding and cooperation.

Cheers,
The Roku Community Team

Riamie D.
Roku Community Moderator
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mekhrista
Newbie

Re: Hulu Live Recording freezes during playback

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We are having this exact problem that just started within the last two days. 
model 3820rw-streaming stick 4k

software version 14.1

Trying to watch a recorded Hulu live show and it freezes with audio playing for a little while after the freeze. Unplugging Roku device helps for about five minutes but then it does it again.  

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LakeBum
Reel Rookie

Re: Hulu Live Recording freezes during playback

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Having the same problem with a Roku TV.

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ITcap10
Reel Rookie

Re: Hulu App - Issues DVR playback

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I am having the same issue.  Did you find a solution? 

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GeneralZ
Binge Watcher

Re: Hulu App - Issues DVR playback

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I contacted Hulu.  I removed and readded the app.

the app crashed twice while I was  chatting with support. 

I provided some information: My Roku Model, Internet provider and a Speed-test.

The Support-person was working with someone else, but any fix will take time.

 

It would help if you and any others also contact Hulu so they might see it is not an isolated case.

RokuRiamie-D
Community Moderator
Community Moderator

Re: Hulu Live Recording freezes during playback

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Hi @mekhrista and @LakeBum,

Welcome to the Roku Community!

Thank you for letting us know that you are having an issue with the Hulu channel recording. We would be more than willing to assist you with this.

We would like to coordinate this with our Roku team for further investigation, so please provide us with the following information, which we have posted on this page.

Thank you for your cooperation.

Cheers,
The Roku Community Team

Riamie D.
Roku Community Moderator
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BennettD1
Newbie

Re: Hulu Live Recording freezes during playback

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I have also experienced this in the last 2 days. 

Model - 65PFL4864/F7W

Serial #-X000007P6G9Y

Device-S075200P6G9Y

OS-14.1

Tracker ID-9Y-041-240

HULU- 6.91 BUILD 0

Please help 

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RokuRiamie-D
Community Moderator
Community Moderator

Re: Hulu Live Recording freezes during playback

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Hi @BennettD1,

Welcome to the Roku Community!

We appreciate you for providing your Roku device information.

We have forwarded your concern to our Roku team for review and will inform you once we have updates on this matter. Additionally, we would like to know the software version and build of your Roku device.

We look forward to your update.

Thanks,
The Roku Community Team

Riamie D.
Roku Community Moderator
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parapcc0
Newbie

Re: Hulu Live Recording freezes during playback

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Thank you for reaching out and providing such clear details about the issue you're experiencing with Hulu recorded playback freezing on your Roku devices. I understand how frustrating this can be, especially since your smart TV (non-Roku) plays the recordings without issue.

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Fharrison
Reel Rookie

Re: Hulu Live Recording freezes during playback

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Any solutions to this problem yet?  I am having the same issues.

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