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tmhanser
Reel Rookie

Roku Streaming Stick 4K 3-Second Audio Dropouts

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I purchased a Roku Streaming Stick 4K from Amazon in 2022, for my Panasonic Viera TV.

My internet provider is AT&T Fiber, and I have no problem streaming anywhere in the house using WIFI.

I'm experiencing intermittent 3-second audio dropouts, and after searching this forum I tried turning off audio leveling. I'm still getting dropouts.

What's next?

I checked for software updates and I'm running the latest version.

I checked my signal strength under SETTINGS, NETWORK and it indicates EXCELLENT.

Is there something else I can configure with the Roku?

My other TVs in the house are smart, so no Roku is necessary. I don't have audio dropout issues with other TVs.

Thanks.

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1 Solution

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RokuJohnB
Community Moderator
Community Moderator

Re: Roku Streaming Stick 4K 3-Second Audio Dropouts

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Thanks for keeping us posted, @tmhanser!

We are grateful for the information you have provided, and we will be more than happy to assist you further with this issue you had with the Roku streaming stick since its audio dropped. Please try to move your Roku device closer to your network router. Moving your Roku device and router closer to each other will strengthen the wireless signal. If this is not an ideal long-term solution, at least try moving the devices closer temporarily to verify the signal strength is the problem.

We hope this helps. Please keep us posted if there's anything else we can do to assist you.

Kind regards,
John

John
Roku Community Moderator

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RokuJohnB
Community Moderator
Community Moderator

Re: Roku Streaming Stick 4K 3-Second Audio Dropouts

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Hi @tmhanser,

A warm welcome here in the Roku Community!

We would like to gather more information and will be glad to investigate further about this issue with the audio drops on your Roku streaming stick. Can you please provide the following information below?

  • Do you have any other device/s connected to your TV? (e.g. speakers and other sound systems)
  • How far is your Roku device from your network provider?
  • Have you tried to restart your Roku device by going to settings, system, and system restart?

We'll wait for your response.

Thanks,
John

John
Roku Community Moderator
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tmhanser
Reel Rookie

Re: Roku Streaming Stick 4K 3-Second Audio Dropouts

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Thanks, John.

>Do you have any other device/s connected to your TV? (e.g. speakers and other sound systems)

No, nothing else is connected to this particular TV.

>How far is your Roku device from your network provider?

Approximately 25-30 feet. The gateway is located in a different room, around the corner.

>
Have you tried to restart your Roku device by going to settings, system, and system restart?

I did that, and after watching Netflix for about an hour I noticed another 3-second audio dropout.

This is a shot of the Network information for this Roku device:

IMG_2241.JPG

 

The Internet download speed indicates GOOD.

Thanks again, John.

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RokuJohnB
Community Moderator
Community Moderator

Re: Roku Streaming Stick 4K 3-Second Audio Dropouts

Jump to solution

Thanks for keeping us posted, @tmhanser!

We are grateful for the information you have provided, and we will be more than happy to assist you further with this issue you had with the Roku streaming stick since its audio dropped. Please try to move your Roku device closer to your network router. Moving your Roku device and router closer to each other will strengthen the wireless signal. If this is not an ideal long-term solution, at least try moving the devices closer temporarily to verify the signal strength is the problem.

We hope this helps. Please keep us posted if there's anything else we can do to assist you.

Kind regards,
John

John
Roku Community Moderator
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