Solving playback issues

[RokuRiamie-D]

Thank you for providing the requested details @Sgrim,

We have forwarded it to our Roku team for review and will update you as soon as we have additional information about this. You're patience and cooperation would be appreciated as we work on this matter.

Best,
Roku Community Team

[Zeldas7777]

I do not see any where to post on this link:

https://community.roku.com/t5/Channels-viewing/Paramount-Plus-channel-is-not-opening/td-p/981622/pag...

I am having the same issue and am pi**ed. Please make sure you test apps before updating. If this is not resolved asap. I will confirm my investigation on this to the FCC and FTC bureau's. The allegations is making people use paramount+ service from roku instead of using the standalone app that has bundle with cable providers or others.

I have spent over 30 minutes trying to figure out how to make a first post. What a bad service.

I think if you need an update you should be notified that some apps may not work until you do a manual update of show an option to do update when the update downloads. This is bad business.

[RHStarkJr]

Have checked connection (excellent), other apps (Netflix, etc.) are streaming, have restarted Roku, have removed and readded Paramount+ app but to no avail.

[Booksnail]

My app won’t open either. It goes to the blue screen for a second then just closes and shows the screen I was on before. 

[HighSociety]

I have the exact same problem. It happened about a month ago too and then all of sudden worked. Now over last week not working again. Open the app, the paramount plus screen comes on and then goes back to Roku Home Screen

[Missjizzle]

It didn’t work for me. I deleted the app and redownloaded and it still won’t open. All of my other apps will open. 

[makaiguy]

@Missjizzle-

After removing the channel, but BEFORE reinstalling it, did you RESTART** your Roku to clear its memory cache? Without the restart you may not get a clean reinstall. This is not a cure-all but at least it will assure you of having an uncorrupted copy of the current channel app.

Depending on your Roku model number you'll find the "System restart" option under either "Settings > System > Power" or under "Settings > System". If you don't have sufficient control to use the menus, or if it is just more convenient, you can also restart by pulling the power plug for a short while, then plugging it back in.

**On a Roku TV with "Fast TV Start" enabled, turning the TV off/on only puts you in/out of a low power standby state, it does NOT give you a complete restart. Use the methods above.

[RokuRiamie-D]

Hi Everyone,

Greetings from the Roku Community!

We are aware of the issues you're having with the Paramount Plus app, which is not loading and will return to the Roku home screen. To help us investigate the issue further please provide us with the following details below:

• Roku device model, serial number, device ID, and OS version and build. (this can all be found in Settings > System > About)
• Tracker ID (press the Home button 5 times, followed by the Back button 5 times
• Channel build version (highlight the channel and press the star (*) button of your Roku remote)

We will wait for your reply.

Cheers,
Roku Community Team

[Meris]

Didn’t work

[RokuReynan-L]

Hey everyone!

We appreciate your patience and understanding as we work on this. We've received an update from our support team. 

Could you please try to do a software update? 

Here's how:

1. Press Home on your Roku remote
2. Scroll and select Settings
3. Select System
4. Select Software update
5. Select Check Now to manually check for updates

If the issue persists, please let us know.

Thanks,
Roku Community Team