Solving playback issues

[venezim]

I attempted a software update, but no new software is available on my TCL 65R648 TV. Attempting to open the Paramount+ app still results in a crash back to the home screen.

[Gwatts]

Same exact issue with Paramount plus on my Roku Tv.  All other apps work. 

[tridoc2020]

Thanks. It is working...for now. Hopefully this software update will keep the Paramount + app working

[Gwatts]

Same results for me.  

[delskens]

I have the same issue. Have you gotten any resolution?

[RokuRiamie-D]

Hi Everyone!

Thanks for keeping us posted!

We have informed our Roku team that the issue persists even after following the update process. We will update you as soon as we have additional information. In the meantime, we would like to have your Roku device software version after performing the update.

Thank you for your patience and cooperation as we work on this.

Cheers,
Roku Community Team.

[HighSociety]

There was an  Roku version update available yesterday and I updated and now it works

[venezim]

There is no Roku software update available on my TCL 65R648 and 75R648 TVs, which are both stuck on Roku OS 13.1.4. Both TVs still show this issue with Paramount+ crashing to the home screen.

[annaforgione]

I had the same problem. All mother streaming channels are working fine. This happened on Monday. I tries every day to sign on with luck

[navajo0472]

I have the same issue on my device in the bedroom but device in my living room works fine