Solving playback issues

[Chrinnie]

So, Paramount+ is just showing a black screen for Super Bowl 58 coverage in spite of the fact Roku is directly advertising that Paramount+ is streaming the SB live.... and it's happening on other people's Roku's.  So what gives?  Why can I pull it up on my laptop, but not Roku?  

[RokuAustin]

Hi there! A very small subset of users might be seeing a glitch when streaming on Paramount+. To resolve, check for a system update by navigating to Home > Settings > System > System Update > Check now. That should resolve it. Let us know! Go red!

[Chrinnie]

And the software is, as of 2/11/24 at 3:48pm PST, up to date.  Software Version: 12.5.5  Build: 4174.

[RokuAustin]

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@Chrinnie wrote:

And the software is, as of 2/11/24 at 3:48pm PST, up to date.  Software Version: 12.5.5  Build: 4174.

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Try checking for an update just to be sure. Are you located in the US?

[RokuAustin]

Let us know a tracking ID and we'll take a look. To get a tracking ID, press Home 5x then Back 5x. You can upload the photo here or let us know the tracking ID and device ID. Thanks!

[Chrinnie]

I already did that.... there's no point in looking at the Software Version without checking for an update just in case.  Not only am I located in the United States, I'm located in Las Vegas, Nevada.  Ironic since this is where the Super Bowl is being held.

Issue Report Tracker

Model 4802X - Roku Ultra
ID 5W-060-476  

Device ID???

[RokuAustin]

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@Chrinnie wrote:

I already did that.... there's no point in looking at the Software Version without checking for an update just in case.  Not only am I located in the United States, I'm located in Las Vegas, Nevada.  Ironic since this is where the Super Bowl is being held.

Issue Report Tracker

Model 4802X - Roku Ultra
ID 5W-060-476  

Device ID???

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Hmm, can you take a photo of the Tracker ID screen and post it here? Home 5x, Back 5x on your Roku remote to see this screen. This will allow our engineering team to take a peek. You could also try just restarting your device to see if it helps. 

[Bobcat5]

Roku has issues. I tried to purchase paramount plus today and keep getting error code 006 after multiple system reboots and updating credit card info. Ultimately purchased it from paramount directly due to all of Roku’s tech issues 

[Bobcat5]

Checked for updates. There are none. My system is up to date. Can’t buy Patamouht plus to see Super Bowl. Get your act together Roku. I bought direct from Paramount plus site and ran hdmi from laptop to tv 

[Chrinnie]

I 

interestingly I’ve already reset my device, the connection, uninstalled and reinstalled Paramount+.   I do all of that before I lodge a complaint.