Solving playback issues

[willietech]

This seems to be a new problem. After an episode you get the window on the bottom right that episode xx will start in yy seconds. For the last few months after that timeout, it crashes ( Pluto) and returns back to the Roku home screen. Same issue on different Roku players .

Tried to report directly to Pluto,  no responce !

[RokuJanadeeK · Accepted solution]

Hi @willietech,

Thank you for reporting this issue to the Roku Community!

We understand that you are unable to stream the Pluto channel. We're happy to help.
We would recommend the basic troubleshooting sequence below:

1. Remove the channel: navigate to your Home screen, move to the right, highlight the app, press Star*, then select Remove channel
2. Perform a system reboot: navigate to your Home, select Settings > System > Power (skip if unavailable) > System restart
3. Re-install the channel: navigate to your Home, scroll and select Store, look for the app, then press Add channel

If the issue persists, we highly suggest that you contact their support, as this issue may be specific to them and may require an update.

We hope this gets sorted out soon. Let us know if you have further inquiries.

All the best,
Janadee