Solving playback issues

[slowwap]

Sorry to hear that. When I do finally get the correct affiliate to show on the start-up splash it took a couple of attempts, but eventually started to update the local cache and start streaming.

Sorry to hear it did not work for you.

[RokuEmmanuel-D]

Hi Community Users!

We are pleased to share an update regarding the ongoing investigation into this issue. The dedicated team at Roku has confirmed that they are actively addressing the matter and are developing a solution that will be available soon. We want to extend our heartfelt gratitude to all users who have taken the time to report this problem and have provided essential information to aid in the investigation. Your cooperation has been invaluable in helping us work toward a resolution. 

In the meantime, we highly recommend contacting the PBS Kids support team directly for further assistance if you have inquiries or updates regarding this. 

Thanks for your continued participation here in the Roku Community forum. 

Note: We'll mark this post as solution for everyone's visibility. We'll revert the post's status once the true resolution has been provided. 

All the best,
The Roku Community Team

[RokuMaryEF · Accepted solution]

Hi Community users,

We believe this issue has been resolved for most users if not all. In the interest of maintaining order, we will be closing this discussion now.

If you are still experiencing this issue, please feel free to start a new thread, and our team will be happy to assist.

This discussion will now be closed, and this post will be marked as solved. We truly appreciate your patience and thank everyone who reported this issue.

Happy Streaming! 💜

Best regards,
The Roku Community Team