Solving playback issues

[SkyTobi]

Idk how to find the info listed but the "server" error is still coming up for me, it's been almost 2 weeks. I've un-installed reinstalled restarted and updated the roku. 

[RokuTakashi]

Hi, @SkyTobi 

Thanks for posting, and welcome to the Roku Community.

We understand the issue you have encountered with the PBS Kids app on your Roku device, and we'd like to gather more details so our team can provide assistance regarding this issue. Can you please provide the details requested by @RokuEmmanuel-D above this thread? 

The information we gather is significant for us to investigate this matter further.

Best wishes,
Kash

[RJPM]

Same issue. 3900x roku Express  serial # YG007V431773

[RokuTakashi]

Hi, @RJPM 

Greetings, and welcome to the Roku Community.

We understand the issue you have encountered with the PBS Kids app, and we'd like to gather more details regarding this matter so we can review it further. Can you please provide the details below?

• When did you first experienced the issue occur?
• Roku device model, serial number, device ID, and OS version. (this can all be found in Settings > System > About)
• Tracker ID (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times, and provide us with this ID)
• Channel build version (This can be found by selecting the channel on the Home screen and pressing the * button).

These information are significant for our team to investigate the issue, and provide a resolution.

We hope for your response along with the requested details.

Best wishes,
Kash

[dumbpuppy]

Same issue for last 2 weeks.  

Model: 4670X-Roku Ultra

Serial: YJ003V854723

OS: v14.04 Build:12221

PBS Kids App Version:  6.4 build 1

[KellyGarcia89]

Has this issue been resolved?  I am having the same issue on my phillips roku tv when trying to stream pbs kids live from the app

[M-J-J]

same same. 😞

• Model: 3600RW - Roku Stick

  Serial number: A7174066926

  Software version: 14.0.4 • build 12221-24

  GC version: 12.5.25

  Issue ID 26-435-625

• Channel build version 6.4 • build 1

[RokuTakashi]

Hi, Community users!

Thanks for keeping us posted on this thread.

We appreciate your cooperation and providing the requested information related to the issue raised in this thread. Please be advised that our team has acknowledged the details and will be conducting further review and investigation. Once more development has been gathered, we'll make sure to provide an update in this thread.

We hope for your patience and understanding as we work on this.

Best wishes,
Kash

[heatherann01]

Has this issue been resolved? I’ve been having the same issue for a couple weeks now. At first I thought it was an issue on PBS Kids part but when I emailed them they said there was an update that they were waiting for you guys to finish reviewing for this issue to be fixed 

[LaToyaBurton88]

It started on one device a month ago. Now the other are also down. I can play the videos. But love tv isn't streaming