Solving playback issues

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Channel Surfer

Re: [OS 12.0] Playback while watching “Coach”

I decided the river, sandbar, and Budweiser beat dealing with this time vampire.

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Community Moderator
Community Moderator

Re: [OS 12.0] Playback while watching “Coach”

Hi @benjaminjohn8,

Congrats on your first post in the Roku Community!

We would be happy to look further into this issue, but we will need more detailed information. Can you please provide us with the following information:

  • Roku device model, serial number, device ID, and software OS/version (these can all be found in Settings > System > About).
  • Tracker ID when this issue occurs (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times, and provide us with this ID).
  • IP Address (from
  • Steps to reproduce the issue you are seeing?
  • When did they start seeing this issue occur?

Once we have this information, we will be able to pass it along to the appropriate Roku team to investigate further.

Warm regards,


Jecheal R.
Roku Community Moderator
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