Solving playback issues

[steved]

Mine is a Denon AVR-X3600H

[acconstantinesc]

The same thing was happening on my previous AVR, Denon X3500H, that I upgraded from recently. Plus, the Dolby Vision issue has nothing to do with the AVR. It happens when I plug the Roku stick directly into the TV too.

[Yarditime]

@steved 

Atmos works for me ever since they fixed it last time. I’m using the Roku ultra 2024 pugged into a Samsung Q910D soundbar. I hope they figure it out for you. 

[RokuRiamie-D]

Hi @steved,

Thanks for providing the model of your audio receiver. We would like to coordinate this with our Roku team, please provide us with the following:

• Roku device model, serial number, device ID, and OS version and build. (this can all be found in Settings > System > About)
• Tracker ID
• Channel build version (highlight the channel and press the star (*) button of your Roku remote)

We will wait for your response.

Cheers,
The Roku Community Team

[steved]

I don't have access to that Roku right now.  But it's a Roku Express 4K+ serial number X01600PKU04G.  Hopefully you can look up the rest of what you need on your end.

[RokuRiamie-D]

Thank you for providing the information on your device, @steved.

We've forwarded your information to our Roku team for review. Once we receive the additional details, we’ll be sure to update you as soon as we have more information on this matter.

Thanks for your cooperation!

Cheers,
The Roku Community Team

[acconstantinesc]

Today I checked the sound and video on P+ and I get both Dolby Atmos and Dolby Vision. To whoever fixed these two, Thank you. Hopefully, they won't get messed up again.

[RokuEmmanuel-D]

Thanks for the follow-up, @acconstantinesc!

We're so glad you're back up and running! Thanks for reporting this issue. 

If you need more help or encounter any problems again in the future, don't hesitate to beep as up! We're always here to assist.

Happy Streaming!💜

Best,
The Roku Community Team