Hi, Danny, and thank you for your response.
My Roku device is connected via HDMI to my Rotel receiver. My receiver then passed the video signal to my TV. I've had a Roku Express streaming through this setup for many months, and another Roku device prior to that. Recently I suddenly experienced no audio or video. I ordered a new Ultra and connected that to the same HDMI cable the Express was using and experienced no audio or video. I then connected an Amazon Fire Stick to that same HDMI cable and experienced audio and video as expected. Additionally, I tested both Roku devices by connecting them directly into the TV and both worked wonderfully! My conclusion from these tests is an update to the Roku OS created a new problem interfacing with my Rotel receiver (model # in original post).
In hindsight, I wish I recalled the date of the initial failure of the Express. I've since connected the Express to another TV in my home (and it is working well!). Here is the device information you requested:
- Device model: 3900RW - Roku Express
- Serial number: YG0046700339
- Device ID: C438C4700339
- Software OS/version: 11.5.0 build 4312-51
- Device model: 4802X - Roku Ultra
- Serial number: X010009WGS6T
- Device ID: S0DA227WGS6T
- Software OS/version: 11.5.0 build 4312-C2