Help

Solving playback issues

Find troubleshooting tips and resources for Roku playback speed issues, HDCP messages, power issues, and more. Join the community discussion for assistance.
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Comet2571
Reel Rookie
‎06-18-2023 02:45 PM

No audio on some episodes

Roku Express 4K, watching Paramount+, audio is fine for some episodes but no audio on others.  I can get the audio for these “silent” episodes on my phone app, but these episodes are muted again if I try to mirror to my TV through the Roku device.  I’ve powered down, tried again the next day, yet for some reason my Roku device won’t broadcast the audio on some random episodes.

0 Kudos
2 REPLIES 2
renojim
Community Streaming Expert
‎06-18-2023 11:41 PM

Re: No Audio (Random) on some episodes

Do you have any of the "Volume leveling" modes set?  Press * on your Roku remote while a video is playing and look under "Sound settings".  Try setting "Volume leveling" to "Off".

Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
If you appreciate my answer, maybe give me a Kudo.

I am not a Roku employee.
Comet2571
Reel Rookie
‎06-20-2023 06:08 PM

Re: No Audio (Random) on some episodes

Thank you for your reply.  It is set to “off”.  No joy, I just find it rather bizarre and a bit of a pain since I’d rather watch on tv than on my phone.

0 Kudos
Need Assistance?
Welcome to the Roku Community! Feel free to search our Community for answers or post your question to get help.

Become a Roku Streaming Expert!

Share your expertise, help fellow streamers, and unlock exclusive rewards as part of the Roku Community. Learn more.