Solving playback issues

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Cher_bear
Channel Surfer

Can't play anything on my Roku device

I can’t watch anything on my Roku and it’s on all apps. My internet service is fine, I’ve spoken with technical support there every day. this only started happening a few weeks ago and I wonder if it’s because of the new update 12.0 because it’s been since then that I cannot play anything 

This Roku is barely two years old— is that the lifespan of a Roku?? 

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