@Smokindog wrote:... seeing the "dancing ROKU" on reboot and then black screen. ...
I'm guessing the Roku is sending a signal in a resolution which the "problem" tv does not support. If that's the case, you should see the normal "bouncing letters" Roku startup screen, but lose your picture when it tries to load the home screen.
I'd suggest trying the Roku on a different TV if one is available, especially if that TV has a working Roku. If it comes up okay there, go into Settings > Display type and change the Roku to the actual resolution of the "problem" set instead of a different resolution or the "auto" setting. When you get to the countdown screen click on the "yes" option to save this setting to the Roku. Now move the Roku back to the "problem" set and see if it works.
Na, this is the ROKU that's been on this TV for a few years now. It just stopped working.
It's an ULTRA so powered by the supplied power wart. As I said, I swapped in another Ultra and all functions just fine using ALL THE SAME CABLES ..........
Thanks for the response.
Please reply here with the serial number of the affected Roku device. It can be located at the back or underneath the player itself.
Once we have the information needed, we'll be able to forward it to our support team for further assistance.
All the best,
Kariza
YJ0064074360
Appreciate the prompt reply.
I have passed along your information and concern to our Support team. They will follow up and further assist you through email.
All the best,
Kariza
Hi, I am having the same issues. I only have my Roku streaming stick ultra for a few months. Tried to turn on tv 2 days ago and I received the "No Signal" message. Tried everything I could find on Google. I went as far as putting it on different tv and still no resolution.
Can anyone help me?
Hi @Giannis
Thanks for the post.
Have you tried all the suggestions in this Support article: What should I do if I cannot see the video from my Roku® streaming player on my TV? If so and the problem continues, reply here with the serial number of the affected Roku device. It can be found at the back or underneath the player itself.
We look forward to your response.
All the best,
Kariza
Hi Kariza, Danny & Roku Team,
I’m experiencing the same issues as many others on this forum.
I have many Roku Ultra’s in my home, it my guest room Ultra has stopped working. I’ve tried everything suggested above and in other links and get no response from the unit, just black screen (no signal being sent). The unit also does not show up on my device list within the app.
My account email is [personal information]
Roku Serial #: S02A209MH7LV
i would appreciate any help you can provide.
Thanks,
JD
Hello @JDA82
Thanks for letting us know all that you've done.
I have passed along your information and concern to our Support team. I'd recommend keeping an eye on your email since they will be reaching out to you from there.
All the best,
Kariza