Solving playback issues

Help with audio & video playback issues, TV display type recognition & compatibility, HDCP messages, troubleshooting playback errors, advertisements, and resolving power issues.
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JDA82
Level 7

Re: No Signal on Roku Ultra

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Thanks @RokuKariza-D.

Is there anything that can be done in the meantime? I haven’t received anything yet. 

I appreciate your assistance.

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RokuDanny-R
Roku Employee
Roku Employee

Re: No Signal on Roku Ultra

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@JDA82

Thanks for the follow up. I'm sorry to hear about the experience—that's not what we aim for.

I have passed along your concerns to our Support team. They will follow up and assist you.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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LKay
Level 7

Re: No Signal on Roku Ultra

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I accidentally discovered a work-around after nothing else worked. Each and every time I would power on one of my three TV sets (the other two of which have experienced no signal problems), the screen would display a No Signal message. I tried all the suggestions from this thread, yet the No Signal message persisted each time I powered on the TV. At one point, with my set powered on, I picked up the Roku receiver box and accidentally pressed the button on the right side of it. The apps suddenly appeared on screen and I was ready to go. I never power off the TV set anymore when I'm finished watching. I simply press the button on the right side of the Roku receiver to turn it off. When ready to watch again, I press the Roku button.

This might not work for everyone, but it's working beautifully for me and my Philips TV.

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Wtbeaty
Level 7

Re: No Signal on Roku Ultra

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I have the same issue.

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mveazie
Level 7

Re: No Signal on Roku Ultra

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I have the same issue of "No signal".  We recently installed a Roku stick and it was running fine and then all of a sudden it just went to "No signal".  Funny thing is we had another TV in another room with a different Roku and now that one has the same problem.  We have one downstairs and that one is working fine. Just wondering if someone could help us?

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USMC-Doc
Level 7

Re: No Signal on Roku Ultra

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My Roku Ultra is not responding, stating there’s no signal. I can’t even access a menu screen.

I unplug and reinsert the original power cord again, with the bootup screen functioning, but then it goes back to “No Signal”.

I tried switching HDMI cables to a new port on the same TV. No change. And there is no other television I possess that is even capable of HDMI connectivity, so going to another TV is not an option.

What was the solution?

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JohnS32
Level 7

Re: No Signal on Roku Ultra

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I Have two Roku ultras in my house, bought in January 2021 and they both worked great until recently.  

BOTH UNITS at the same time started having the no signal issue.  Obviously they use different TV's and cables.  Once the error message occurs, if I hit home 5-6 times then it reverts back to the home screen.  

Was there a software update that caused this?  It seems very odd that both units would exhibit the same issue at the same time.

Can someone at Roku please contact me to get this resolved?   

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renojim
Community Streaming Expert

Re: No Signal on Roku Ultra

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@JohnS32, no one from Roku will ever contact you, so don't bother asking.  There's a new setting with the 10.5 update that affects some Roku devices.  Look for it under Settings->System->Power.  If you have that menu option then disable "Auto power savings".

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JohnS32
Level 7

Re: No Signal on Roku Ultra

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@renojim wrote:

@JohnS32, no one from Roku will ever contact you, so don't bother asking.  There's a new setting with the 10.5 update that affects some Roku devices.  Look for it under Settings->System->Power.  If you have that menu option then disable "Auto power savings".


Thank you for this.  I will try this and report back.  

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BrandE
Level 9

Re: No Signal on Roku Ultra

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The channels on my Roku Ultra say the is a network issue and will not work. The Wi-Fi is fine the Roku Ultra connects okay and my other Roku and all the apps on it work even if I swap locations. I have rebooted router and the Roku Ultra, uninstalled and reinstalled apps, changed Wi-Fi channels and went back and forth between 2.4 and 5 bandwidths. Still none of my apps, HBO, Prime, Hulu, AMC etc, are working. Oddly enough Netflix is the only app the will stream video.

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