Solving playback issues

[RokuDanny-R]

@Thatrusoldja

Thanks for the post.

Can you please provide the serial number/device ID on your Roku device? I'll be able to assist you further from there.

Thanks,
Danny

[Histy01]

Hi Danny, my roku has no signal after moving house and have tried the usual things. Please can you advise? My roku account is mail is [personal information] 

roku serial CS3811056971

Thank you 

[RokuKariza-D]

Hey @Histy01

Thanks for reaching out here in the Community!

Most of the time, the 'No Signal' message will show up on your screen if you have the wrong input (source) selected on your TV. We would recommend starting there and see if that will resolve the issue you're experiencing.

If still no luck, we recommend following the other troubleshooting steps available in this link: What should I do if I cannot see the video from my Roku® streaming player on my TV?

Let us know how it goes.

All the best,
Kariza

[Histy01]

Hi, thank you for the info. Unfortunately I’ve tried all this with several hdmi cables , multiple TVs and I’m still not getting anything. Is there anything else I can do? 

thank you, 

[RokuKariza-D]

Thanks for the reply, @Histy01

I have passed along your information and concern to our Support team. They will follow up and further assist you through email.

All the best,
Kariza

[ChristianZane]

I had this issue the very first time I took my Roku out of the box and set it up with my OLED LG C1.  As I was about to put the unit back in the box and return it for good, I just unplugged the HDMI cable from my TV for a few minutes then plugged it back in and it worked, seems to be an HDMI handshaking issue?

[douglasthies]

Tried everything to get the blue screen working. Ready to send this problem device back.  Model 4800X.

s/n SowA213SCJ93. Send me the fix please.  My patience is ebbing with this company. [personal information].

[RokuKariza-D]

Hello @douglasthies

Thanks for posting here in the Community!

Could you specify to us the troubleshooting you've done so we can see what steps we should take next? Also, please make sure that the input (sometimes referred to as source) selected on your TV matches the one to which you have the Roku player connected.

Moreover, we would recommend trying the troubleshooting steps below: 

1. The video cable is not connected properly or the cable is faulty
   • Check that the video cable is firmly connected to the back of your Roku player and to the HDMI or composite connector on the TV. 
   • If you can, check to see if you have a faulty cable by connecting your Roku player with a different cable.
2. There is a problem with the TV
   • If you can, try connecting the Roku player to a different input on the TV to see if the problem is with the connector on the TV.
   • If you can, try connecting the Roku player to a different television to see if the problem is with your Roku player or the TV.
3. If all else fails…
   • Disconnect and reconnect all cables including the power cable.

Please keep us posted.

All the best,
Kariza

[Smokindog]

Same issue here began today.  ROKU Ultra, seeing the "dancing ROKU" on reboot and then black screen.  Reboot seems to be longer than "normal" as well.

Took another Ultra and used the same power/hdmi/network cable and everything is fine.

HELP!!!!

[RokuKariza-D]

Hi @Smokindog

Thanks for the post.

Could you tell us how your Roku device is powered? Is it connected to the USB port of the TV or to a wall outlet? In some cases, the USB power provided by the TV is not sufficient to power the device. Even though your Roku device may appear to be working, running with insufficient power can lead to instability, crashing, and other unpredictable behavior.

Using the included power cord and power adapter, we suggest plugging your Roku into a working power outlet in the wall. Powering it through a power outlet in the wall has the additional advantage that your Roku player will not need to power up every time you turn on your TV. This means your Roku player will be up and running faster than it would be connected to a TV.

Let us know how it goes!

All the best,
Kariza