Solving playback issues

Help with audio & video playback issues, TV display type recognition & compatibility, HDCP messages, troubleshooting playback errors, advertisements, and resolving power issues.
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renojim
Community Streaming Expert

Re: No Signal on Roku Ultra

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@jw10, find the reset button and with the power connected press and hold it for 30 seconds ignoring anything happening onscreen.  If it still won't boot, it's probably best to return it to where you got it.

Roku Community Streaming Expert

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Bkl
Level 7

Re: No Signal on Roku Ultra

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Danny R.
Why can’t you just give us the solution instead of having all of us send you a PM for the answer.  What is wrong with my Roku Ultra?  No signal!  There is nothing wrong with my Wi-Fil. The unit has worked great until tonight.  

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djmartin4
Level 7

Re: No Signal on Roku Ultra

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I have to agree with this sentiment. I could not even figure out how to send a DM on this platform, which is one reason I switched to the Fire Stick instead.

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RokuMary-F
Roku Employee
Roku Employee

Re: No Signal on Roku Ultra

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Hi @Bkl,

Welcome to the Roku Community and thanks for reaching us.

We'd like to gather more information about the issue you're running into. What channel are you watching when this occurs? Is there a light showing on your device? How are you powering the device? Is it plugged into the TV USB port, or is it plugged into the wall outlet with the provided cables? In addition, have you tried using another HDMI port on your TV as well as trying your device on another TV to see if you are seeing the same issue with no signal? In addition, can you please specify the exact steps you are taking to reproduce this issue so we can investigate further?

Please keep us posted and we'll continue assisting you from there.


Best regards,
Mary

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RokuMary-F
Roku Employee
Roku Employee

Re: No Signal on Roku Ultra

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Hi @djmartin4,

Thanks for the post.

If this issue is not resolved with your Roku device showing a "no signal" message, please let us know along with any additional information you may have that would be helpful for our team looks into this problem. Kindly include the serial number of your Roku device so we can assist further.

If you feel more comfortable providing this information in a PM (private message), please feel free to send me a PM and I can further assist you.

A private message can be sent by clicking the envelope icon at the top right-hand side of the page next to your user avatar or a private message can be sent by first clicking on a user's profile. Once on the user's profile page, scroll down until you reach the Contact Me information and click the Send this user a private message.

Please keep us posted.


Best regards,
Mary

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dondiego101
Level 7

Re: No Signal on Roku Ultra

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I seem to be having the same issue on my Roku Ultra. It was fine this morning and at lunch it powers on to the TV searching for signal. I unplugged the Ultra for a few minutes and during the "Roku" boot up the TV can see it but then it just goes back to searching for signal. Tried everything mentioned in this thread except trying to factory reset the Ultra. Using that as a last resort. 

SN: S02A211YTE66

Model: 4800X

Any help is appreciated.

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RokuMary-F
Roku Employee
Roku Employee

Re: No Signal on Roku Ultra

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Hi @dondiego101,

Welcome to the Roku Community!

We'd like to take a closer look to see if there's anything else we can suggest to help. How are you powering the device? Is it plugged into the TV USB port, or is it plugged into a wall outlet with the provided cables? In addition, have you tried using another HDMI port on your TV as well as trying your device on another TV to see if you are seeing the same issue with no signal?

With more information, we will be able to assist you further.


Best regards,
Mary

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dondiego101
Level 7

Re: No Signal on Roku Ultra

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I am powering it with the supplied power cable plugged into the wall outlet. I have tried other TV HDMI ports as well as other HDMI cables. I also tried to plug it into the TV in the bedroom and it does the same thing.

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RokuMary-F
Roku Employee
Roku Employee

Re: No Signal on Roku Ultra

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Hi @dondiego101,

Thanks for keeping in touch and providing the additional information.

We'll have a member of our Support team reach out to you via email, they will continue assisting you from there and provide a resolution to this issue.

If you need any additional help and we’ll follow up to continue assisting you.


Best regards,
Mary

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Smokindog
Level 10

Re: No Signal on Roku Ultra

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I've had this happen to me on 2 separate ROKU Ultras (pre-2019 version).  In both cases removing and/or replacing the microSD card fixed the problem.  I know, makes no sense but that's what did it for me.

Brought to you from someplace in Texas!
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