Solving playback issues

[monkmanri]

its on two rokus when i do it this is what comes up

make/model  3820r2  streaming stick 4k

issue id 9g-422-825

software version/build  13.1.4   150-e6

serial # s057345eh79g

gc version  12.4.17

esn x025007ehy9g

the other is model/make 3941x2  roku express 4k+

serial number x0220065wvmh (s0hak485wvmh)

software version/build 14.0.4  12221-e4

gc version 12.4.17

issue id   mh-422-826

[RokuTakashi]

Hi, @monkmanri 

Thanks for keeping us posted.

We appreciate you for providing the information we have requested regarding the current issue of the NFL app. Please be advised that we have forwarded the details to the appropriate Roku team for further investigation.

We greatly value your patience as we work on resolving this matter.

Best wishes,
Kash

[Skymanl]

Once you subscribe to an app, you can't remove it until the subscription ends. The option to remove the app is not displayed.

I finally was able to get a support chat agent to acknowledge the app is not working. They told me to try back in 24 hours, that was two days ago, and as of this morning, I still get the buffering ring and back to the Home page. 

I cancelled my subscription, so I won't get charged for November, at which point I will delete the app. I thought of trying to get a refund for the time lost in October, but figure it's probably a waste of energy so I won't bother with reloading the app either.