Solving playback issues

[rainey1]

The channel won't load, the little arrow just goes round and round, if it finally does load sometime during the program it shuts off. When and if it reloads it starts from the beginning again.  This happens mostly on Paramont

[RokuTakashi · Accepted solution]

Hi, @rainey1 

Thanks for posting, and welcome to the Roku Community.

We understand the issue you have encountered with a content on Paramount Plus, and we're here to assist. For this matter, we would recommend performing the troubleshooting steps below to resolve the issue. 

1. Navigate to the channel tile on the Roku home screen, press the star (*) key on your remote, and choose "Remove channel".
2. Next, restart your device from Settings > System > Power > System Restart (If you do not see a Power submenu, skip to the next step).
3. Once your player/TV starts up again, go to "Streaming Store" on the Home screen, and add the channel back once more.
4. You may also refer to this link: How to resolve a channel playback issue | Official Roku Support

If the issue persists after performing the provided troubleshooting step, you may want to contact the channel provider's support directly and inquire further about this issue. They can provide a workaround or there might be a need to update their app on the Roku platform since most channels on the Roku platform are designed and maintained by the channel providers themselves. 

We hope this helps, and let us know if you have further concerns or inquiries.

Best wishes,
Kash