Solving playback issues

[aclockworkalli]

I've only experienced this with Newsmax on my Roku tv. After about 4 hours on Newsmax it just goes black and returns to the Roku tv menu. Has anyone else had an issue with this, including other channels?  Curious as to why it's only happened with this one channel. Just a weird glitch or something else? 

[RokuKarla]

Hi @aclockworkalli

Thanks for posting here in the Community.

We would recommend removing the channel from the Roku home screen by navigating to the channel tile, pressing the * key on your remote, and choosing 'Remove channel'. Then restart your device from Settings>System>System restart. Once your player starts up again, add the channel back once more.

To help troubleshoot the issue further, follow this link: How to resolve a channel playback issue


Regards,
Karla

[Ripple59]

Happens to us also. Did you ever find the solution?

[RokuMary-F]

Hi @Ripple59,

Thanks for posting in the Roku Community!

We would be more than happy to look further into this issue but will need more details. Can you please provide us with the following information:

1. When did this issue first start occurring?
2. Does the issue only occur on a specific channel or all channels on your Roku device?
3. Are you receiving error messages or codes when accessing the channel?
4. What troubleshooting steps have you taken so far to try to resolve the issue?
5. We would like to ask you to attempt to follow the troubleshooting steps provided by @RokuKarla just above your post.

We look forward to hearing from you and looking closely into this issue. Thank you!


Best regards,
Mary