Solving playback issues

[william_5678]

Moved into new home but same ISP (Spectrum). Using same TV's and Roku streaming sticks as before that all worked fine. But now upon startup I get a "Not Supported? on my screen and I have to either hit the home button or unplug it and reset it to get channels to show up. Does not recover and self-correct; the message - it just sits there.

There is no rational explanation I can come up with for this since its all the same gear as a week ago.

[Strega2 · Accepted solution]

“Not supported” is probably displayed by the TV.

If pressing Home is all it takes then it sounds like you are seeing Roku’s optional power savings setting.  If you don’t like it:

Settings -> System -> Power -> Auto power savings

I suppose another possibility is that the TV was on the wrong input and when you pressed HOME, the Roku got it to switch via HDMI-CEC.  (But if that were the case, then the TV would be likely to be on the right input the next time.)

[william_5678]

Forget to add it also says "No Signal" even though there clearly is one and I can eventually get channels and programming to come up. Just never had these messages before...it went right into the channel guide.

[Strega2]

“No signal” is another TV message that you’ll see when a TV is on the wrong input, or a device is powered-down/asleep. 

[william_5678]

I don't think its an input issue. I've been connecting TVS for many years - I use the HDMI input and it eventually show programming so it's obviously where the signal is coming through. 

And,..its happening on all my three TV's not just one.

[william_5678]

Seems you were right about the power savers setting. Changed it and TV's seem to be back to normal Thanks!!!