Solving playback issues

Find troubleshooting tips and resources for Roku playback speed issues, HDCP messages, power issues, and more. Join the community discussion for assistance.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Sound issue - Can’t Hear Voices, Music Is OK

After watching several episodes, in a row, of Masters of Horror season 2 on the Roku Channel, episode 8 Valerie on the Stairs comes on and I could only hear the music and some background effects, like the knocks on the door but could not hear any of the voices. I did not pause, fast forward or rewind but when the ad came on the ad played fine. The episode did not when it resumed afterward. At that point I tried playing the next episode, which played fine, then tried the previous episode, it played fine. Not a problem with any other app and I don't have any of the other things people mentioned like a sound bar. It' just that one episode. Any suggestions as to what I should do?

Labels (1)
0 Kudos
Community Streaming Expert

Re: Sound issue - Can’t Hear Voices, Music Is OK


Season 2, episode 8 (Valerie on the Stairs) is playing fine on the free channels/apps Tubi and Plex.

Sometimes easier to just watch on another free channel/app when you encounter an issue like this. (this audio problem does occur from time to time on the Roku Channel).


I did notice that if you switch the Volume Mode to "Off" as opposed to "leveling" or "night", that the voices/audio will be heard correctly.  Just press the asterick (*) button while watching the episode and toggle the Volume Mode to "off" and you should be good to go for this episode.

Roku Community Streaming Expert
Just another Roku user... I am not a Roku employee.
Insignia RokuTV, Ultra 4660, Premiere+ 3921, Express 4k+ 3941, Streambar 9102

0 Kudos
Need Assistance?
Welcome to the Roku Community! Feel free to search our Community for answers or post your question to get help.

Become a Roku Streaming Expert!

Share your expertise, help fellow streamers, and unlock exclusive rewards as part of the Roku Community. Learn more.