Solving playback issues

[bkirkpatrick]

Having this strange little bug that is intermittent.  Whenever I am watching a show on an App (all apps do this) and I press pause to go and do something for a minute or so, then press play upon return, the people's voices on the show I am watching have no sound.  Yes, you can clearly see they are talking.  However, the background music or noise on the show does return as it should.  Only human voices have no sound.  I have to restart the show so it works again correctly.  It is really becoming an annoyance.  The TV is about 3 months old.  I have done the restart, reset to the factory setting, unplugged, and all of that.  Just not sure what else to try.

[RokuEmmanuel-D]

Glad to see you here in the Roku Community, @bkirkpatrick!

Thanks for flagging this. We are willing to take a closer look at the issue that you're experiencing. 

Could you tell us more about...

• Can you give us an example of a Channel and content that is doing the exact behavior of the issue? A short video of it will also help us gain more visibility.

In the meantime, could you also provide the details below?

• Roku device model, serial number, device ID, and Software Version. (these can all be found in Settings > System > About)
• Tracker ID (when you see this issue occur, press the Home button five times, followed by the Back button five times, and provide us with this ID)

Looking forward to seeing your response. 

Best,
The Roku Community Team