Solving playback issues

Find troubleshooting tips and resources for Roku playback speed issues, HDCP messages, power issues, and more. Join the community discussion for assistance.
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NZ1
Reel Rookie

Re: Netflix Stuck at 20% or 24%

Replying to my own post. When I attempted to stream Ratched, I could not load any episode but 1. I fast-forwarded through 1 and let episode 2 autoload with success. That would imply the problem is in the "episodes" piece of software

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RokuRiamie-D
Community Moderator
Community Moderator

Re: Netflix Stuck at 20% or 24%

Hey @NZ1,

Thanks for sharing. Please provide us with the Roku device ID by going to Home > Settings > System > About. We'd like to share this with the team.

Thanks,
Roku Community Team

Riamie D.
Roku Community Moderator
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NZ1
Reel Rookie

Re: Netflix Stuck at 20% or 24%

my device id is sony733p4vsw

hardware g852x

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RokuRiamie-D
Community Moderator
Community Moderator

Re: Netflix Stuck at 20% or 24%

Hey @NZ1,

Thanks for providing the Roku device ID. We appreciate your cooperation.

We'll keep you posted when we have more info.

Roku Community Team

Riamie D.
Roku Community Moderator
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