Solving playback issues

[Ballofanxiety]

So I am having a issue where it wont load Netflix properly. It goes in the app then says there is a error

[TheGoldenLife]

Having a terrible time. Been in contact with Netflix who are extremely rude and not helpful at all. I used to like Netflix, but I’m paying for something I can’t use. I’m tired of having to unplug my tv, restart etc contact support to no avail. It happens on all 3 of my Roku TV’s. 

Guess the only solution is to unsubscribe from Netflix. NO SUPPORT AVAILABLE. 

[RokuTakashi]

Hi, @TheGoldenLife 

Thanks for posting here in the Roku Community.

We understand the issue you have encountered with Netflix, and we'd like to collect more details for us to review your case further. Can you please provide the details below:

• What specific issue are you having with Netflix?
• When did you first experience the issue?
• What troubleshooting steps were advised by Netflix support?

In the meantime, we recommend visiting this support article to be guided with instructions on How to resolve a channel playback issue | Official Roku Support.

We hope for your response in this matter.

Best wishes,
Kash

[Anibel89]

I was having the same issue (Black screen) and using the restart function worked for me also. Thank you!

[cnorrdin · Accepted solution]

Yes, me too. Navigating to the channel tile on the Roku's remote control device & pressing the star (*) key then "Restart app", did the trick!

[RokuEmmanuel-D]

Thanks for sharing your workaround here in the Roku Community, @cnorrdin!

We are grateful for your input as it will help other users to do this as their troubleshooting steps when they also encounter issues with their Netflix. 

Please let us know if you need assistance. We are here to help you. 

All the best,
Emman