Solving playback issues

[Em12]

I have deleted the app and reinstalled Netflix multiple times and everytime I try to replay something on Netflix, the loading button continues to spin and NEVER PLAYS. I am so frustrated 😣 someone help. It is not my internet as I have high speed internet and have no issues with any other device or channel

[RokuJharra-Q · Accepted solution]

Welcome to the Roku community, @Em12!

We appreciate your efforts in troubleshooting Netflix issues on your Roku device and would like to help you resolve them.

Before we proceed, could you please let us know if the issue is occurring with all channels or just one specific channel? Additionally, when did the issue first occur?

We recommend the following steps to help resolve the issue:

1. Uninstall the channel by highlighting it, pressing the * button, and selecting "remove".
2. Clear cache and data: From the Roku home screen, navigate to Settings > System > Advanced system settings > Network connection reset. Choose "Reset connection" and then-
3. Restart your Roku device by unplugging your TV and then plugging it back in. This step can help clear any temporary cache or data-causing issues.
4. Check your internet connection: Ensure that your Roku device is connected to a stable internet connection. You can test your internet connection by going to Settings > Network > Check connection on your Roku device. If your connection is weak or unstable, try restarting your router or contacting your internet service provider for assistance.
5. Reinstall the channel by pressing the home button on your Roku remote, scrolling and selecting "Store", and then adding the channel from there.

Please let us know if these steps help resolve the issue.

Best regards,
Jharra